Effective Date: 14th August 2024
Thank you for shopping with Prahu Creations! We are committed to providing you with an excellent shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of your orders.
Shipping Destinations
We currently ship to select countries worldwide. Please refer to the list of available shipping destinations during the checkout process. If your country is not listed, please contact our customer support for assistance.
Order Processing and Creation Time
Our products are handcrafted and created after an order is placed. Timelines for completion and delivery are highly dependent on the type of product, quantity, sensitivity, and the customer’s location. Therefore, it is challenging to provide specific timelines upfront. Customers will be notified about the estimated timelines after placing their order.
Shipping Rates and Delivery Times
Domestic Shipping (Within India)
- Standard Shipping: 5-7 business days after the product is crafted
- Express Shipping: 2-3 business days after the product is crafted
International Shipping
- Standard International Shipping: 10-15 business days after the product is crafted
- Express International Shipping: 5-7 business days after the product is crafted
Shipping rates vary based on the destination, shipping method, and the weight and dimensions of your order. The exact shipping cost will be calculated and displayed at checkout.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
Shipping Restrictions
Certain products may have restrictions or limitations on shipping due to size, weight, or destination. If there are any restrictions on your order, we will notify you promptly.
Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply based on the destination country’s regulations. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information.
Delayed or Lost Shipments
While we strive to ensure timely delivery, there may be unforeseen circumstances that cause delays. If your order is delayed or lost in transit, please contact our customer support team for assistance. We will work with the carrier to resolve the issue as quickly as possible.
Address Changes
Please ensure that your shipping address is accurate and complete when placing your order. If you need to change the shipping address after your order has been placed, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact our customer support team within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
- Email: [email protected]
- Phone: +91 97149 62763
- Address: Samarpan Township, Dungara Derod Road, Kamrej, Surat, 394180
Thank you for choosing Prahu Creations. We appreciate your business and look forward to serving you!